Privacy Policy

Effective Date: August 5, 2025

At Snowmatch ("we", "our", or "us"), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and related services. By using Snowmatch, you agree to the terms outlined in this policy.

1. Information We Collect

We may collect the following types of information:

• Personal Identification Information: Name, email address, date of birth, nationality, and other personal details when you register or fill out a form.
• Content Data: Videos, photos, and other media you upload for training, feedback, or coaching purposes.
• Technical Data: IP address, device information, OS, browser type, and usage logs.
• Location Data: Only with your consent, to connect you with nearby instructors or relevant offers.
• Payment Information: Processed securely by third-party payment providers; we do not store your full credit card information.

2. How We Use Your Information

Your information may be used to:

• Provide and maintain our services, including instructor matching and video analysis.
• Improve user experience and customer support.
• Send transactional emails and important updates.
• Analyze user behavior to improve app performance and design.
• Train and improve our ski-specific AI model to deliver better automatic feedback.

3. Data Sharing and Disclosure

We may share your information only as follows:

• With instructors, only the necessary information to provide coaching and feedback.
• With third-party service providers (e.g. hosting, analytics, payments) under strict confidentiality agreements.
• To comply with legal obligations or protect rights, safety, and property.

4. AI and Video Analysis

Snowmatch uses artificial intelligence to analyze skiing videos and provide technical feedback. Your videos may be used to improve our algorithms, always anonymized and with appropriate safeguards.

5. Your Rights

You have the right to:

• Access the data we have about you.
• Request correction or deletion of your data.
• Withdraw consent at any time.
• Object to data processing for marketing purposes.

To exercise these rights, please contact us at support@snowmatch.pro.

6. Data Retention

We retain your personal data only for as long as necessary to provide our services or comply with legal obligations. You may request deletion of your account and data at any time.

7. Children’s Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal data from children. If you are a parent or guardian and believe your child has provided us information, please contact us.

8. International Transfers

Your information may be stored and processed in countries outside your own. We ensure appropriate safeguards for all international data transfers, including Standard Contractual Clauses where applicable.

9. Security

We implement industry-standard security measures to protect your personal information, including encryption, access control, and regular audits.

10. Changes to this Policy

We may update this policy from time to time. We will notify you of material changes by email or within the app. The latest version will always be available at snowmatch.pro.

11. Contact Us

If you have any questions or concerns regarding this Privacy Policy, please contact us at:

Email: support@snowmatch.pro

Address: Snowmatch, Buenos Aires, Argentina